The Challenge

Develop an all new “vehicle portal” that can function on a fixed tablet fitted to each vehicle along with an accompanying mobile application. Through this, relieve the hassle of viewing job details, completing vehicle checks, and recording their daily tasks.

The Solution

Reduce Error

Increase Organization

Eliminate Paperwork

Streamline Job Completion

Our solution centered around putting all of the driver’s needs at their fingertips. Creating transparency with their current job and their vehicle was key to maximizing the applications usefulness to the employee.

Tying all of these principles together with an intuitive user interface is what led to our final product.

100+

Vehicles Using App

Responsible for servicing an entire fleet of coaches

~30 min

Time Saved

Jobs are completed an average of 30 minutes sooner

100+

Deployments

Across multiple locations

Report Vehicle Defects

The accompanying mobile application is used to complete the vehicle check before the driver departs. Users are able to easily, photograph, describe, and geo-tag any damages and where they happened.

Easy Access to Important Information

The centralized dashboard allows drivers to quickly obtain information about their current job and vehicle, all without compromising safety on the road.

The Why

After multiple conversations with the client about their pain points and what they hoped to gain from an improved vehicle portal, we were able to understand the root of their issues.

  • The previous system was clunky and out of date

  • Online data and paperwork were often mixed up

  • Drivers had difficulty submitting feedback

  • Vehicle pre-check needed to be emphasized

The Process

In order to ensure that we had the correct information hierarchy thorough the applications, a User Journey was designed as a blueprint. Important screens and information were put in easily accessible routes to simplify the drivers actions.

After feedback from the client, we were able to move forward and begin designing the applications.

The Design

Following the guide from the User Journey, we began to create wireframes for what would be the final product.

As stated before, the focus was on transparency. We ensured that the application provided real-time updates on current jobs, enabling drivers to have a clear understanding of their schedule and tasks. This enhances efficiency and reduces ambiguity.

We aimed to minimize the learning curve for drivers, ensuring that they could navigate the applications effortlessly. This approach increases user adoption and overall satisfaction.

After multiple conversations with the clients and iterating on the designs, we were able to complete the final product.

Like what you see?

Let’s Get to Work.